ServiceNow Service Mapping Training


Discover and model business services to manage service health with ServiceNow Service Mapping Training

Prerequisites for ServiceNow Service Mapping Training

System Administrator Required
Experience configuring monitoring and discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended
A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices for ServiceNow Service Mapping Training.

• Detail explanation of Service Mapping
• Discovers business services inside organization through Service Mapping
• Build a comprehensive map of all devices, applications, and configuration profiles used to create particular business services
• Impact Analysis through service mapping
• Role of MID server in Service Mapping
• Detail understanding of Service Mapping Patterns
• Understanding of Business Service
• User access to Business Service
• Overview of components installed with Service Mapping
• Setup of Service Mapping inside organization
• Create and define business services
• Business Service Map, View CI properties in a service map, view change history
• Business Service Map view & Check CI dependencies
• Case Study

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Duration : 15 Hours

Online Training

Certified Trainers

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