DEMO

ServiceNow Administration Training

 

Configure and Manage a ServiceNow Instance by ServiceNow Admin Training


Objectives

During this interactive training course attendees will perform system administration and Development functions in their own instance; a safe sandbox.
Our ServiceNow Admin Training is specially designed to get experts in the Servicenow admin.

Who Should Attend

This course is designed for new ServiceNow System Administrators or Developers– 0-3 months into a new deployment.

Prerequisites For ServiceNow Admin Training

None

Introduction:
This is the introduction module, working over enlightening ServiceNow admin
• What is Service Now
• Why and who can use Service Now
• The concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases



Incident management:
Learn all about incident management process and service improvements.
• Overview
• Incident management process
• Continual service improvement to incident management



Change management:
This module will introduce the change management process, workflow and service improvement.
• Overview
• Change management process (Raising, planning and Authorize)
• Change management workflow and change task
• Continual service improvement to change management



Problem management:
What are problem management workflow and task types are explained in this module?
• Overview
• Problem management process (identify, Investigate, Resolve)
• Problem management workflow and problem task types
• Continual Service improvement to problem management
• Context menu



Asset and configuration management:
Learn all about CI relationships and much more in this module.
• Introduction to CI and Asset
• Class and category CI
• Model and type of assets
• CMDB Plug-in and CI Relationships



Knowledge management:
This module explains all about knowledge management.
• Overview
• Knowledge Management Roles
• Application and Modules
• Using Knowledge
• Creating Knowledge
• Translating Knowledge
• Tracking and Reporting on Knowledge



SLA&SDLC:
Importance of Service level agreement, workflow and learn much more in this module.
• Introduction to SLA
• OLA and UPC
• SLA Workflow
• Service Level Agreement
• SDLC In Service now



Employee self-service & service catalog:
A brief explanation of the service catalogue.
• My Profile
• My tasks and approvals
• Introduction to Service Catalog



Build a custom app:
• Custom App Introduction
• Creating Fetch


Need More Info?

Duration : 12 Hours

Online Training

Certified Trainers

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